The customer experience in question

Customer experience at the heart of the company

Digital leaders put it into practice 15 years ago. Nauticoncept, publisher of digital solutions for the boating industry, provides the tools to turn boating companies towards their customers.

Customer satisfaction depends on a good experience: from taking into account the customer's needs, to delivering the expected services, right through to receiving the invoice.

Boat owners have a fragile, rather expensive asset in their hands, which they tend to forget as soon as autumn arrives. All they want is for it to go well!

And there's no shortage of work, as we see every day. Boat maintenance professionals are inundated with requests, and cultivate their customer relationships willy-nilly.

We produce tools to help you manage customer requests, so that nothing is overlooked...

Managing customer requests

The personalized white-label application

The white-label application lets you make your list of services visible to your customers. Winterizing, watering, work estimates, engine maintenance - integrate all your work models.

Your customers make their requests directly from their application. He can add photos of his request and ask for a deadline for completion of the work.

After-sales service management

Customers can now also make a service request directly from their application.

Your teams are alerted to customer requests, and are available for processing by your teams.

Customer requests dashboard

All customer requests are available on a shared dashboard.

The tool can also be used to enter customer requests. Whether the request is made by email, telephone, at the counter, or via the application, this new tool ensures that customer requests are taken into account and processed where appropriate.

You can use this tool to submit the quote to your customer directly in his application.

The customer's request can be scheduled, just like any other task in your workshop.

If your site is connected to the manufacturer, customer service requests can even be escalated to the manufacturer level!

We attach great importance to the customer experience, and take care to offer simple tools adapted to the boating world.

We continue to improve our solutions to optimize the work of our customers' teams.

Nauticoncept

Nauticoncept adapts to your organization to streamline your processes, manage your boat fleets, digitize your business, and offer quality service to you, our customers, owners and users. Are you a dealer or charterer? Nauticoncept brings you the solution you need to test!