Digitizing after-sales service in the boating industry

Simplifying after-sales service management... at last!

We're all familiar with the complexity of boats, because they evolve in a hostile environment, because there's very little standardization, because technologies are evolving, and because they're an incredible assembly of arts and crafts, with a wide variety of specialties: hull, sails, fittings, engines, electricity, plumbing, electronics, and so on.

And the boat owner dreams of simplicity, and wants value for money.

Preparing a boat can be complex, depending on the degree of customization of the brand, and also with the choice of options offered, which do not diminish in a boat.

The manufacturing and preparation chain for a boat is therefore complex, involving a large number of trades, and the owner wants a perfect finished product.

Manufacturers offer a warranty -justified- on their products, which implies, as in all other fields, the management of after-sales service, and its share of discussions on responsibility: the manufacturer, the dealer, the bad or good use of the owner or tenant?

Collaborative tools finally available

For over a year now, Nauticoncept has been providing digital tools for managing the delivery of new boats, and for checking periodicals during the warranty period.

"Managing after-sales tickets was a logical extension to our solutions, since we work very closely with many dealers and boat manufacturers. And they all struggle to organize this time-consuming, costly part of their business, which is too rarely measured and controlled. We've decided to remedy this with simple, collaborative tools that complement our solutions. The connected boat is an essential building block in the management of a boat's warranty, and we offer our customers a unique integrated solution", explains Romuald Poirot, CEO of Nauticoncept.

Dealers and manufacturers find in Nauticoncept pragmatic collaboration tools for the satisfaction of their owner customers: management of anomalies, tickets, approval circuit with the manufacturer, search for solutions.

Digital tools enable more fluid exchanges of information, a better understanding of the resposibility chain, and better measurement of production, assembly and finishing problems. And improve understanding, and therefore satisfaction, among customer-owners.

Nauticoncept is rolling out its new after-sales service management solution to 5 sites this season.

Nauticoncept

Nauticoncept adapts to your organization to streamline your processes, manage your boat fleets, digitize your business, and offer quality service to you, our customers, owners and users. Are you a dealer or charterer? Nauticoncept brings you the solution you need to test!